Cancellation Policy
1. Overview
Zynopay Private Limited provides software services on a subscription basis. This Cancellation Policy explains how to cancel your subscription, what happens to your account and data, and how cancellation interacts with our Refund Policy.
2. How to Cancel
You may cancel your subscription through any of the following methods:
- Dashboard: Log in → Account Settings → Billing → Cancel Subscription
- Email: Send a cancellation request to support@zynopay.in with subject "Subscription Cancellation – [Merchant ID]"
Upon receiving your cancellation request, Zynopay will send a written confirmation to your registered email address within 1 business day. Cancellations are not effective until confirmed in writing by Zynopay.
3. Effect on Your Subscription
| Plan Type | When Cancellation Takes Effect | Refund |
|---|---|---|
| Monthly subscription | End of current monthly billing period | No refund for remaining days (see Refund Policy) |
| Annual subscription | End of current annual billing period | No prorated refund for unused months |
| Monthly, within 7 days, unused | Immediately upon approval | Full refund eligible (see Refund Policy) |
You retain full access to all platform features until the end of your current billing period, even after submitting a cancellation request. Zynopay does not prorate or credit partial months.
4. Your Data After Cancellation
- 30-day export window: Following cancellation, your account enters a read-only state for 30 days during which you may export all your data (invoices, customer records, reports)
- Data deletion: After 30 days, your account and associated data are permanently deleted from our active systems
- Backup retention: Encrypted backups containing your data may persist for up to 90 days following deletion from active systems, after which they are purged
- Legal hold: Data required for tax compliance (GST records) is retained for 7 years as required by Indian law, in anonymised or aggregated form where possible
We strongly recommend exporting all data before the 30-day window closes. Zynopay is not liable for data loss after this period.
5. Cancellation of Consulting Engagements
- API Integration Consulting engagements may be cancelled before the kickoff call for a full refund
- Once the kickoff call has occurred, the engagement is non-cancellable and non-refundable
- Digital Commerce setup projects may be cancelled before configuration begins; the setup fee is refunded in full within 24 hours of payment if cancellation is requested within that window
6. Cancellation by Zynopay
Zynopay may cancel or suspend your subscription in the following circumstances:
- Non-payment: 7 days after an unpaid invoice, Zynopay may suspend access; 30 days after suspension, the account may be cancelled
- Acceptable Use violation: Immediately, without notice, for serious violations
- Business closure: With 30 days' notice if Zynopay discontinues the service
- Convenience: With 30 days' written notice; a prorated refund will be issued for unused subscription days in this case only
7. Reactivation
You may reactivate a cancelled account within the 30-day data retention window by contacting support@zynopay.in. Reactivation requires a new subscription payment. Historical data will be restored if still within the retention period.
After the 30-day window, data cannot be recovered and a new account must be created.
8. Contact
- Email: support@zynopay.in
- Address: Zynopay Private Limited, W-126, 3rd Floor, 3rd Avenue, Anna Nagar, Chennai – 600040, Tamil Nadu