Shipping & Delivery Policy
1. Overview
This Shipping and Delivery Policy applies to all products and services sold by Zynopay Private Limited at zynopay.in. It describes how and when service access is granted following payment.
Zynopay operates as a business-to-business (B2B) software-as-a-service (SaaS) and technology consulting company. All services are intangible and delivered electronically — there are no physical products, no packaging, and no shipping involved in any transaction with Zynopay.
2. No Physical Goods
Zynopay does not sell, manufacture, stock, or dispatch any physical goods. If you receive unsolicited physical goods purportedly from Zynopay, this is fraudulent — report it to us immediately at support@zynopay.in.
No shipping address, courier selection, or tracking number is required or provided for any Zynopay purchase.
3. Service Delivery Timelines
| Service | What is Delivered | Delivery Method | Timeline |
|---|---|---|---|
| Starter / Growth Subscription | Platform account credentials + access to dashboard features | Email (registered address) | Within 24 business hours of payment confirmation |
| Merchant Enablement | Account configured + login credentials | Email + onboarding call | Within 24 business hours |
| Invoice Management Module | Module enabled in existing dashboard | In-platform notification + email | Within 24 business hours |
| Billing Solutions Module | Module enabled + first plan configuration | In-platform + email | Within 24 business hours |
| Workflow Automation | Module enabled; first workflow built by team | Email + configuration session | Module: 24 hrs; Workflow: 3 business days |
| Digital Commerce Setup | Branded payment page + storefront configured | Email with link + demo session | 3 business days from document submission |
| API Integration Consulting | Kickoff call + Statement of Work (SoW) document | Email (PDF) + video call | Kickoff: 24 hrs; SoW: 48 hrs |
Business hours are Monday to Friday, 9:00 AM – 6:00 PM IST, excluding national public holidays.
4. How You Access Delivered Services
Subscription Services
- Account credentials are sent to the email address provided at registration
- Access the platform at zynopay.in/login using your registered email and password
- If credentials are not received within 24 business hours, check your spam folder then contact support@zynopay.in
Consulting Deliverables
- Statement of Work and technical documents are sent as password-protected PDFs to your registered email
- Meeting invitations for kickoff and review calls are sent via Google Meet or equivalent to your registered email
5. Delays and Non-Delivery
If you have not received access credentials or confirmation within the stated timeline:
- Check your registered email's spam or promotional folder
- Verify payment was successfully processed (check your bank statement for a charge from Zynopay Private Limited)
- Contact us at support@zynopay.in with your payment reference or invoice number
Zynopay is not responsible for delivery delays caused by incorrect email addresses provided at registration, email delivery failures by your mail provider, or force majeure events. Where delays are attributable to Zynopay, we will remedy them within 48 hours or offer an equivalent remedy.
6. Contact
- Email: support@zynopay.in
- Address: Zynopay Private Limited, W-126, 3rd Floor, 3rd Avenue, Anna Nagar, Chennai – 600040, Tamil Nadu